Choosing a medical equipment supplier is like choosing a healthcare provider: you want to make sure you end up with one who is committed to ensuring that the quality of their products and services are on par with—if not, better than—what you expect. After all, your recovery and overall health are too precious to risk buying from a company with a shady reputation.
So, how can you know that the company you choose will give you the high-quality product and service you need? Here are some questions worth asking a medical supply company when scouting around for the right one.
How Long Have You Been in Business?
You want a medical supply company with a long, solid track record of service to the community, so look for years or even decades—not months—of being in business.It also pays to consider their online reputation. Search the Internet for reviews of the company, so you can get an idea of what patients are saying about them.
Do You Have My Medical Product in Stock, or Are There Availability Issues?
We’ve all heard about supply chain problems for a wide variety of products and services since the pandemic began. A reliable medical supply company’s staff should be completely honest about product availability and offer alternatives to the equipment or product you desire. Additionally, they should offer to assist you in researching hard-to-find or specialized products, provide you with cost and expected delivery time, and help you weigh your options.
I Have Never Used This Kind of Durable Medical Equipment. Do You Have Someone to Give Me a Quick How-To?
A good medical supply company recognizes the importance of providing comprehensive patient education. Whether it’s training on how to use an oxygen concentrator, how to operate a hospital bed, or tips on folding and storing a wheeled-walker, the staff should efficiently guide you on how to use the product properly.
In-home delivery and setup are also must-haves when purchasing oxygen equipment, hospital beds, larger mobility devices, such as scooters, and many respiratory, oxygen and CPAP supplies.
Do You Take Medicare or Health Insurance? Will I Know My Out-of-Pocket Costs?
A good medical supply company will have a customer billing department that knows the details of Medicare billing and tells you outright if they accept your health insurance.
Because you will be responsible for copays or other out-of-pocket costs, the supplier should be able to give you an idea of how much you may owe. In addition, they should tell you what credit cards they accept as well as what return policies, warranties, and service options apply to your order.
Do You Rent Durable Medical Equipment?
This is an important option if you anticipate your medical need to be temporary. So, ask the medical supply company what they rent out and what the costs and other terms of the rental contract are. Examples are hospital beds and mobility devices, such as wheelchairs.
Reliable Medical Equipment Supplier in Alpine, Abilene, Presidio, and Monahans, TX
At Reliance Medical, we have established a solid track record spanning more than 30 years, which speaks of our unwavering commitment to providing unmatched quality of products and services for the people in the communities we are privileged to serve.
To learn more about our products or to inquire about a specific medical equipment or supply, call us today at (877) 588-7422. We look forward to serving you!
